RETURN AND EXCHANGE POLICY

We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. Please read through the following terms & conditions prior to making a purchase. 

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

Return or exchange request will only be allowed within 5 days from the date of delivery.

In case of a return, the amount will be refunded either to the original payment method used for the purchase or to the account details provided by you at the time of the refund request.

In case of exchange, if you select an item with a higher value compared to the item you're exchanging, we will ask you to pay the price difference. In case the value is lower, we will refund you with the difference.

Only after receiving our confirmation for the return, we will schedule a pickup for the order within 1-3 business days of placing the request with no additional costs. 

Usually, we receive the product in 6-7 days. On receiving, within 2-3 days we will issue the refund or dispatch the exchanged product if all conditions are met.

If the item requested for exchange is not available, we will try to give you best possible alternatives or issue a refund for the same.

This process usually takes 10-15 business days. 

10-12% of colour difference depends on the screen resolution of the device used by the client and camera lights, We would be unable to accept this as grounds for exchange or return.

Once an order has been exchanged, it cannot be returned or exchanged again.

We do not accept return or exchange for international orders.

In order for the product to be eligible for return or exchange make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must include original tags
  • Photograph and 360° parcel opening video are must (without Cut & Pause)

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • The item may be damaged during transit
  • Or there might be a manufacturing defect
  • Or that a wrong item is delivered to you

In such cases as given above, we will replace the item, provided that the request for replacement/ return of item is made within the stipulated time-frame as mentioned above. 

If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us on the below mentioned address by any reliable courier service within 5 days of raising a return request. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet.

Kindly address the package to the following Address:

Plot No- 138, Flat No-301, Gyan Khand -1st, Indirapuram, Ghaziabad, Uttar Pradesh, Pin Code – 202010.

We request you to share the courier details with us at  WhatsApp us at +91-9910148134. Any product self-shipped after 5 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse. 

Return/Exchange Form